Important Legal Notice

Please read this disclaimer carefully before using any services provided by Nairahost. By accessing our website at nairahost.com.ng, purchasing our services, or using our hosting infrastructure, you acknowledge that you have read, understood, and agree to be bound by this disclaimer.

Acceptance of Terms

This disclaimer forms an integral part of our Terms of Service, Acceptable Use Policy, and Service Level Agreement. If you do not agree with any part of this disclaimer, you must immediately cease using our services and website.

The information and services provided by Nairahost ("we," "us," "our," "the Company") on nairahost.com.ng (the "Site" or "Website") and through our web hosting, domain registration, VPN, and related services are subject to the terms, conditions, and disclaimers set forth in this document. This disclaimer is designed to protect Nairahost, its directors, officers, employees, contractors, partners, agents, suppliers, and affiliates from liability while clearly communicating the scope and limitations of our services.

General Disclaimer of Liability

LIMITATION OF LIABILITY

THE INFORMATION PROVIDED BY NAIRAHOST ON NAIRAHOST.COM.NG AND OUR WEB HOSTING SERVICES IS FOR GENERAL INFORMATIONAL PURPOSES ONLY. ALL INFORMATION ON THE SITE AND OUR SERVICES IS PROVIDED IN GOOD FAITH, HOWEVER WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, ADEQUACY, VALIDITY, RELIABILITY, AVAILABILITY, OR COMPLETENESS OF ANY INFORMATION ON THE SITE OR OUR SERVICES.

UNDER NO CIRCUMSTANCE SHALL NAIRAHOST, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES HAVE ANY LIABILITY TO YOU FOR:

Any loss or damage of any kind incurred as a result of the use of the Site or our services
Any reliance placed by you on any information provided on the Site
Any errors, omissions, interruptions, deletion of files, defects, delays in operation or transmission
Any failure of performance, computer virus, communication line failure, or unauthorized access
Any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our services

YOUR USE OF THE SITE AND OUR SERVICES AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK. You assume full responsibility for all risks associated with using our services, including but not limited to data loss, security breaches, service interruptions, and financial losses.

"AS IS" and "AS AVAILABLE" Services

All services provided by Nairahost are offered on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind.

No Warranties:

WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

Implied Warranties of Merchantability: We do not warrant that our services are suitable for commercial purposes or that they will meet your business requirements
Implied Warranties of Fitness for a Particular Purpose: We do not guarantee that our services will be fit for your specific intended use
Implied Warranties of Non-Infringement: We do not warrant that your use of our services will not infringe the rights of third parties
Warranties of Title: We do not warrant uninterrupted ownership or right to provide the services
Warranties Arising from Course of Dealing or Usage of Trade: No warranties arise from our past dealings or industry practices

No Guarantee of Results:

We do not guarantee any specific outcomes from using our services, including but not limited to:

Website traffic or visitor numbers
Search engine rankings or SEO results
Business revenue or profitability
Customer conversion rates
Email deliverability rates

Loading speeds or performance metrics
Specific uptime percentages beyond SLA
Security against all possible threats
Compatibility with all software
Freedom from errors or bugs

Service Availability and Uptime Disclaimer

While we strive to provide 99.9% uptime for our web hosting services in Nigeria, we do not guarantee uninterrupted or error-free service.

Reasons for Service Interruptions:

Website hosting services may be subject to interruptions, delays, or unavailability due to, but not limited to:

Maintenance and Updates:

Scheduled server maintenance windows
Emergency security updates and patches
Software and firmware upgrades
Hardware replacements or repairs
Network infrastructure improvements

Network Issues:

Internet backbone provider failures
DNS server outages or propagation delays
Routing problems beyond our network
Bandwidth congestion or throttling
Submarine cable cuts affecting connectivity

Infrastructure Failures:

Power outages in Nigerian data centers
Generator failures or fuel shortages
Cooling system malfunctions
Hardware failures (servers, storage, switches)
Data center facility issues

Security Incidents:

Distributed Denial of Service (DDoS) attacks
Hacking attempts requiring defensive measures
Malware or virus outbreaks requiring quarantine
Security investigations and forensics
Immediate threat response actions

User-Caused Issues:

Account suspension for Terms of Service violations
Excessive resource usage causing throttling
Malicious code or scripts in user accounts
Non-payment or expired services
User-initiated account cancellations

Force Majeure Events:

Natural disasters (floods, earthquakes, fires)
Acts of terrorism or war
Government actions or regulations
Labor strikes or disputes
Pandemics or public health emergencies

Service Level Agreement (SLA):

Our SLA uptime guarantee is separate from this disclaimer and provides specific remedies (service credits) for extended outages that violate our SLA terms. However, SLA credits are limited to account credits and do not include cash refunds, damages, or compensation for business losses. SLA terms do not cover downtime caused by factors outside our reasonable control.

Data Backup and Data Loss Disclaimer

CRITICAL: YOU ARE RESPONSIBLE FOR YOUR DATA

CUSTOMERS ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR MAINTAINING THEIR OWN BACKUP COPIES OF ALL DATA, FILES, DATABASES, EMAILS, AND WEBSITE CONTENT. WHILE WE PERFORM REGULAR SERVER BACKUPS FOR DISASTER RECOVERY PURPOSES, THESE BACKUPS ARE NOT GUARANTEED AND SHOULD NOT BE RELIED UPON AS YOUR PRIMARY BACKUP SOLUTION.

Backup Services Disclaimer:

Server backups performed by Nairahost:

Are provided as a courtesy service only and are not contractually guaranteed
Are intended for disaster recovery and emergency restoration, not routine data recovery
May not be complete, current, or restorable at any given time
May have gaps, corruption, or missing data
Are retained for a limited period only (typically 7-30 days depending on service plan)
May not include all types of data (e.g., email may not be backed up on some plans)
Are not guaranteed to be available for restoration upon request

We Are NOT Responsible For:

Data Loss Due to User Error: Accidental deletion, overwriting, or modification of files, databases, or configurations
Data Loss Due to Malware or Hacking: File corruption, ransomware encryption, or unauthorized deletion by attackers
Data Loss Due to Software Issues: CMS updates gone wrong, plugin conflicts, database corruption
Backup Restoration Failures: Corrupted backups, incomplete backups, or technical issues preventing restoration
Data Loss During Migration: Data lost or corrupted during website migrations or server transfers
Data Recovery Beyond Retention Period: Data from backups older than our retention period cannot be recovered
Business Losses: Any business losses, lost revenue, or damages resulting from data loss
Time and Effort: Time spent recreating lost data or rebuilding websites

Your Backup Responsibilities:

You MUST:

Maintain your own regular backups of all data using cPanel backup tools, third-party backup services, or manual downloads
Store backup copies in multiple locations (local computer, cloud storage, external drives)
Test your backups regularly to ensure they can be restored
Backup before making major changes to your website or configurations
Keep backups for as long as you need to retain that data
Assume full responsibility for any data loss regardless of cause

Security Disclaimer

While we implement industry-standard security measures, we cannot guarantee absolute security or protection against all possible threats.

Our Security Measures:

Nairahost employs various security measures including:

Firewall protection and intrusion detection
DDoS mitigation and rate limiting
Regular security updates and patches
Malware scanning and virus detection
Secure data center facilities with physical security

SSL/TLS encryption for data transmission
Account isolation and sandboxing
Password complexity requirements
Two-factor authentication options
Security monitoring and logging

Security Limitations:

Despite our security efforts, we cannot prevent:

Zero-day exploits and newly discovered vulnerabilities
Sophisticated hacking attempts or advanced persistent threats
Social engineering attacks targeting our customers
Brute force attacks on weak passwords
Malware or backdoors installed through compromised scripts or plugins
Security breaches resulting from customer negligence

Your Security Responsibilities:

Customers are responsible for:

Password Security: Using strong, unique passwords and not sharing account credentials
Software Updates: Keeping CMS platforms (WordPress, Joomla, etc.), plugins, and themes updated
Script Security: Ensuring custom scripts and applications are secure and free from vulnerabilities
SSL Certificates: Installing and maintaining SSL certificates for encrypted communication
Access Control: Managing user permissions and limiting access to sensitive areas
Monitoring: Regularly monitoring account activity for suspicious behavior
Compliance: Following security best practices and industry standards

Important: We are not liable for security breaches, data theft, defacement, or other damages resulting from customer negligence, compromised login credentials, outdated software, or vulnerabilities in customer-installed applications. You assume all risk for the security of your data and applications.

Domain Registration and Management Disclaimer

Domain registration services are subject to the policies and regulations of ICANN (Internet Corporation for Assigned Names and Numbers), registry operators (Verisign, NIRA, etc.), and domain authorities. Nairahost acts as a domain reseller and cannot guarantee or control all aspects of domain registration.

Domain Registration Limitations:

We cannot guarantee:

Successful Registration: Domain registration requests may be denied by registries for various reasons including prior claims, trademark conflicts, prohibited terms, or technical issues
Domain Availability: Domains shown as "available" in search results may become unavailable before registration is completed
Transfer Timelines: Domain transfers depend on cooperation from losing registrars and may take 5-7 days or longer
DNS Propagation: DNS changes may take 24-48 hours to propagate globally; we cannot control this timeframe
Registry Policies: Domain extensions have varying policies regarding transfers, locks, privacy, and renewals
Dispute Resolution: Domain disputes are handled through ICANN's UDRP process or Nigerian courts, not by Nairahost
Trademark Protection: We do not verify trademark status; registering a domain does not grant trademark rights

Domain Pricing and Renewals:

Price Changes: Domain prices are subject to change based on registry pricing; we reserve the right to adjust prices with 30 days' notice
Promotional Pricing: Promotional rates typically apply to first-year registration only; renewals are at standard rates
Premium Domains: Some domains are designated "premium" by registries and cost significantly more than standard domains
Renewal Responsibility: You are responsible for renewing domains before expiration; we send reminders but are not liable if you miss renewal deadlines
Grace Periods: Expired domains may enter redemption periods with additional fees; we cannot always recover expired domains

Nigerian Domains (.ng, .com.ng): Nigerian domain extensions are subject to additional requirements set by the Nigerian Internet Registration Association (NIRA). These may include identity verification, business registration documentation, and other compliance requirements beyond our control.

Technical Support Scope and Limitations

Our 24/7 Nigerian support team provides assistance with server and hosting-related issues. However, there are limitations to the support we provide.

What Our Support DOES Cover:

Covered Services:

Server and hosting account issues
Control panel (cPanel/DirectAdmin) guidance
Email configuration assistance
Domain DNS management help
Basic WordPress/CMS troubleshooting
SSL certificate installation
Billing and account management
Service setup and initial configuration

NOT Covered:

Custom website development or coding
Third-party application debugging
SEO or digital marketing services
Website content management or updates
Custom script writing or modification
Graphic design or website design
Data recovery or file restoration
Malware removal (free scanning only)

Support Limitations:

Response Times: We aim for fast responses but do not guarantee specific response times for non-critical issues
Resolution Times: Complex issues may require extended troubleshooting; we do not guarantee resolution within specific timeframes
Third-Party Software: Support for third-party applications is limited to basic configuration; we cannot fix bugs in software we didn't develop
Customizations: If you've heavily customized your server or applications, support may be limited
Language: Primary support is in English; support in other Nigerian languages may be limited
Scope Creep: We reserve the right to decline support requests that exceed normal hosting support scope

Additional Services: Development work, advanced troubleshooting, malware removal, and other services outside standard support scope are available as paid professional services. Contact our sales team for quotes on these services.

VPN Services Disclaimer

Our Premium VPN Services are provided with the following important disclaimers and limitations:

VPN Service Limitations:

No Guarantee of Anonymity: While VPN services encrypt your connection and mask your IP address, we cannot guarantee complete anonymity. Advanced tracking methods, browser fingerprinting, and other techniques may still identify users.
Speed and Performance: VPN connections are typically slower than direct internet connections due to encryption overhead and routing. We do not guarantee specific speed levels.
Geo-Restriction Bypass: While VPNs can help access geo-restricted content, some services actively block VPN connections. We do not guarantee access to any specific service or website.
Legal Compliance: You are responsible for complying with all applicable laws when using VPN services. We do not endorse or support illegal activities.
Server Availability: VPN servers may be temporarily unavailable due to maintenance, attacks, or other issues. We maintain multiple servers but cannot guarantee 100% availability.
Logging Policy: While we do not log browsing activity, we maintain connection logs (timestamps, data transferred) for network management and abuse prevention.
Law Enforcement: We cooperate with legitimate law enforcement requests and may be required to disclose customer information under Nigerian law or court orders.

Prohibited VPN Uses: VPN services may NOT be used for: illegal file sharing, copyright infringement, hacking, spamming, distributing malware, accessing child exploitation material, or any other illegal activities under Nigerian or international law. Accounts used for illegal purposes will be immediately terminated and reported to authorities.

Third-Party Websites, Links, and Services

Our website and services may contain links to third-party websites, applications, software, or services that are not owned or controlled by Nairahost.

Third-Party Disclaimer:

Nairahost has no control over and assumes no responsibility for:

The content, privacy policies, or practices of any third-party websites or services
Any errors, omissions, or inaccuracies in third-party content
Any offensive, inappropriate, obscene, or illegal content found on third-party sites
The availability or reliability of third-party services
Any transactions you conduct with third-party vendors
Any damages or losses resulting from third-party interactions

Software and Applications:

Many hosting services include or allow installation of third-party software (WordPress, Joomla, etc.):

Third-party software is provided "as is" by its developers
We do not guarantee compatibility, security, or functionality of third-party software
Updates to third-party software are the responsibility of the software developers
We may provide one-click installers for convenience, but do not warranty the software
Issues with third-party software should be directed to the software developers

YOU ACKNOWLEDGE AND AGREE THAT NAIRAHOST SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH THE USE OF ANY THIRD-PARTY CONTENT, GOODS, OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH WEBSITES OR SERVICES.

Affiliate Marketing and Partnership Disclosure

Nairahost participates in various affiliate marketing programs and has partnerships with technology providers. This means we may receive commissions or other compensation when you purchase products or services we recommend or link to from our website.

Affiliate Relationships:

Compensation: We earn commissions on sales of certain products and services linked from our site
Pricing: Affiliate relationships do not affect the price you pay; prices remain the same
Recommendations: Our recommendations are based on genuine assessment of products suitable for Nigerian web hosting customers
Independence: Affiliate relationships do not influence our editorial content or product reviews
Disclosure: We disclose affiliate relationships where applicable in accordance with Nigerian and international advertising regulations

Customer Testimonials and Reviews Disclaimer

Testimonials, reviews, and case studies displayed on our website represent the experiences of individual customers and should not be interpreted as guarantees of similar results.

Important Disclosures:

Individual Results: Results vary based on numerous factors including customer effort, technical knowledge, business model, and market conditions
No Guarantees: We make no guarantee that you will achieve the same or similar results as testimonial providers
Verification: All testimonials are from verified customers who have actually used our Nigerian web hosting services
Incentives: Some testimonials may have been provided in exchange for incentives (discounts, credits); this is disclosed where applicable
Editing: Testimonials may be edited for length, clarity, or grammar while maintaining the original sentiment
Selection: Testimonials displayed are selected from among many received and may not represent all customer experiences

Pricing, Billing, and Payment Disclaimer

Pricing Terms:

Currency: All prices displayed on nairahost.com.ng are in Nigerian Naira (NGN) unless otherwise explicitly stated
Price Changes: Prices are subject to change without notice; changes do not affect existing orders or active services until renewal
Promotional Pricing: Promotional rates typically apply to the initial term only; renewals are charged at standard rates unless otherwise stated
Exchange Rates: For international payments, exchange rates fluctuate; final charges may vary based on currency conversion
Taxes: Prices may be subject to applicable Nigerian taxes (VAT, etc.); taxes are added at checkout where required
Payment Processing: Third-party payment processor fees (if any) are your responsibility

Billing Disclaimers:

Auto-Renewal: Services are set to auto-renew by default; you are responsible for managing renewal settings
Billing Notifications: We send renewal reminders, but delivery is not guaranteed; you remain responsible for timely payments
Late Payments: Failure to pay invoices on time may result in service suspension or termination
Disputed Charges: Contact us within 30 days of any billing issues; we are not responsible for charges older than 30 days

Nigerian Law and Jurisdiction

Nairahost is a Nigerian company operating under Nigerian law. This disclaimer and all aspects of our services are governed by Nigerian law.

Applicable Nigerian Laws and Regulations:

Nigerian Communications Act 2003: Governs telecommunications and internet services
Cybercrimes (Prohibition, Prevention, Etc.) Act 2015: Addresses cybersecurity and online crimes
Nigeria Data Protection Regulation (NDPR) 2019: Governs personal data processing

Consumer Protection Act: Protects consumer rights in Nigeria
Central Bank of Nigeria (CBN) Regulations: Governs payment processing
Electronic Transactions Act: Governs digital contracts and e-commerce

Jurisdiction and Governing Law:

ALL DISPUTES SHALL BE GOVERNED BY:

The laws of the Federal Republic of Nigeria
The exclusive jurisdiction of courts in Lagos State, Nigeria
Nigerian legal procedures and remedies

Your Statutory Rights:

This disclaimer does not affect your statutory rights as a Nigerian consumer under Nigerian consumer protection laws. Your legal rights under Nigerian law cannot be waived or restricted by this disclaimer. For consumer protection matters, you may contact the Federal Competition and Consumer Protection Commission (FCCPC) of Nigeria.

Comprehensive Limitation of Liability

MAXIMUM LIABILITY CAP

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE NIGERIAN LAW, IN NO EVENT SHALL NAIRAHOST, ITS DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

Types of Damages Excluded:

WE ARE NOT LIABLE FOR:

Indirect Damages: Consequential, incidental, special, exemplary, or punitive damages
Business Losses: Loss of profits, revenue, business opportunities, data, or goodwill
Service Interruptions: Damages from service outages, downtime, or unavailability
Data Loss: Loss, corruption, or theft of your data, files, databases, or content
Security Breaches: Hacking, unauthorized access, or security compromises
Third-Party Actions: Actions or omissions of third parties, customers, or other users
Replacement Costs: Cost of procuring substitute services or products
Reputational Harm: Damage to reputation or business relationships

Maximum Liability Amount:

IF LIABILITY IS ESTABLISHED (DESPITE THE ABOVE EXCLUSIONS), OUR MAXIMUM AGGREGATE LIABILITY SHALL BE LIMITED TO:

The amount you paid to Nairahost in the 12 months immediately preceding the event giving rise to the liability claim, OR ₦50,000 (whichever is LESS).

Application of Limitation:

This limitation of liability applies whether the alleged liability is based on contract, warranty, tort (including negligence), strict liability, or any other legal or equitable theory, and whether or not Nairahost has been advised of the possibility of such damages. This limitation shall apply even if any remedy set forth herein is found to have failed of its essential purpose.

Customer Indemnification

By using our services, you agree to indemnify, defend, and hold harmless Nairahost and its officers, directors, employees, agents, and affiliates.

Indemnification Terms:

YOU AGREE TO INDEMNIFY NAIRAHOST AGAINST:

Any claims, actions, or demands arising from your use of our services
Your violation of these terms, our policies, or applicable laws
Your infringement of any third-party rights (intellectual property, privacy, etc.)
Content you upload, publish, or transmit through our services
Your breach of any representations or warranties made to us
Any negligent or wrongful conduct by you or your authorized users

This indemnification includes: All legal fees, court costs, settlement amounts, judgments, and expenses incurred by Nairahost in defending against claims arising from your use of our services.

Changes to This Disclaimer

Nairahost reserves the right to modify this disclaimer at any time, effective immediately upon posting to our website. Material changes will be announced via email and our client area dashboard.

Effective Date: Changes become effective the moment they are published
Continued Use: Your continued use of our services after changes constitutes acceptance
Review Responsibility: It is your responsibility to review this disclaimer periodically
Version History: Previous versions are archived and available upon written request

Last Updated: November 13, 2025

Severability Clause

If any provision of this disclaimer is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from this disclaimer and shall not affect the validity and enforceability of any remaining provisions. The remaining provisions shall continue in full force and effect.

Disclaimer | Nairahost Web Hosting Nigeria

Legal Disclaimer