Terms and Conditions

Effective date: November 1, 2025 · Last updated: November 1, 2025

Welcome to NairaHost ("we", "our", "us", "NairaHost", or the "Company"). These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you (the "Client", "Customer", "User", or "you") and NairaHost, governing your use of our website located at nairahost.com.ng (the "Site"), our web hosting services, domain registration services, virtual private servers, reseller hosting, managed hosting, email hosting, SSL certificates, software licenses, and all related products, features, content, and services provided through our platform, client area, and infrastructure (collectively, the "Services").

1. Acceptance of Terms

By accessing, browsing, registering for, or using any NairaHost services, you expressly acknowledge and agree that:

• You have read, understood, and agree to be legally bound by these Terms and Conditions in their entirety.
• You have read and agree to our Privacy Policy, Refund Policy, and Acceptable Use Policy (outlined herein).
• You are at least 18 years of age and have the legal capacity to enter into a binding contract under applicable Nigerian law.
• If you are registering or using our services on behalf of an organization, company, or entity, you represent and warrant that you have the full authority to bind that entity to these Terms.
• Your continued use of NairaHost services constitutes ongoing acceptance of these Terms and any future modifications.

2. Definitions

For the purposes of these Terms, the following definitions shall apply:

• "Client" / "Customer" / "User": Any individual, business, organization, or legal entity that registers for, accesses, or uses NairaHost services.
• "Services": All products and services offered by NairaHost, including but not limited to: shared web hosting (cPanel, DirectAdmin), reseller hosting, VPS hosting, managed hosting, dedicated servers, domain registration and management, email hosting, SSL certificates, software licenses, website migration, technical support, and related ancillary services.
• "Content": All data, information, text, software, scripts, graphics, photos, videos, music, sounds, files, websites, web applications, databases, or any other material uploaded, stored, hosted, transmitted, or managed by the Client on NairaHost infrastructure.
• "Client Area" / "WHMCS Portal": The secure online platform accessible at client.nairahost.com.ng where Clients manage their accounts, services, billing, invoices, support tickets, and related administrative functions.
• "Acceptable Use Policy" (AUP): The set of rules and guidelines (defined in Section 8) governing the proper and lawful use of NairaHost services.
• "Effective Date": The date on which these Terms become binding upon the Client, typically the date of account registration or first service purchase.

3. Account Registration & Responsibilities

3.1 Account Creation

To use NairaHost services, you must create an account by providing accurate, complete, and current information. You agree to:

• Provide truthful and verifiable personal or business information including your legal name, email address, phone number, and billing address.
• Maintain and promptly update your account information to ensure accuracy.
• Not impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
• Not create multiple accounts for fraudulent purposes or to circumvent account suspensions.

3.2 Account Security

You are solely responsible for:

• Maintaining the confidentiality and security of your account credentials, including usernames, passwords, API keys, and access tokens.
• All activities, transactions, and actions that occur under your account, whether authorized by you or not.
• Implementing strong, unique passwords and enabling two-factor authentication (2FA) where available.
• Immediately notifying NairaHost of any unauthorized access, security breach, or suspected compromise of your account by emailing security@nairahost.com.ng.

3.3 Account Restrictions

• Accounts are personal and non-transferable. You may not sell, transfer, or assign your account to any third party without prior written consent from NairaHost.
• You may not share your account credentials with others or allow others to access your account.
• Each individual or entity must maintain their own separate account.

4. Services Description

4.1 Web Hosting Services

NairaHost provides various web hosting solutions, including:

• Shared Hosting: Multiple websites hosted on shared servers with cPanel or DirectAdmin control panels. Resources are shared among users.
• Reseller Hosting: Wholesale hosting packages allowing Clients to create and manage hosting accounts for their own customers using WHM/cPanel.
• VPS Hosting: Virtual Private Servers with dedicated resources, root access, and customizable configurations.
• Managed Hosting: Fully managed hosting services with proactive monitoring, automatic updates, security management, and priority support.

Service specifications, resource allocations (disk space, bandwidth, CPU, RAM), and features vary by plan and are detailed on our website and in your service order.

4.2 Domain Registration & Management

NairaHost acts as a domain registrar or reseller for various top-level domains (TLDs) including .com, .ng, .com.ng, .net, .org, and others. Domain registration is subject to:

• ICANN (Internet Corporation for Assigned Names and Numbers) policies and regulations.
• Individual registry operator terms and conditions.
• Nigerian Communications Commission (NCC) regulations for .ng domains.
• Availability confirmation from the respective registry (domain availability is not guaranteed until registration is confirmed).

4.3 SSL Certificates

We offer free Let's Encrypt SSL certificates and premium SSL certificates from trusted Certificate Authorities. SSL services are provided through third-party vendors and are subject to their terms and validation requirements.

4.4 Email Hosting

Email hosting services include email accounts, webmail access, IMAP/POP3/SMTP protocols, spam filtering, and related features as specified in your plan.

4.5 Software Licenses & Add-ons

Certain software licenses, control panel licenses (cPanel, Plesk), and third-party applications are offered as add-ons. These are subject to the respective vendor's licensing terms.

4.6 Service Modifications

NairaHost reserves the right to modify, update, enhance, or discontinue any aspect of our services with reasonable notice. We will make commercially reasonable efforts to maintain backward compatibility and minimize service disruptions.

5. Billing, Payment & Invoicing

5.1 Pricing & Currency

• All prices are listed in Nigerian Naira (₦ NGN) unless otherwise specified.
• Prices are subject to change with 30 days' notice for existing customers.
• Promotional pricing applies only to the initial term and renews at regular rates.
• Applicable taxes (VAT) will be added where required by Nigerian law.

5.2 Payment Methods

We accept payments through:

• Paystack (Card payments, Bank Transfer, USSD)
• Flutterwave (Card payments, Bank Transfer, Mobile Money)
• Direct Bank Transfer to our corporate account
• Cryptocurrency (USDT, BTC, ETH) where available
• Other payment methods as displayed in the client area

5.3 Billing Cycles & Due Dates

• Services are billed in advance on a monthly, quarterly, semi-annual, or annual basis as selected during purchase.
• Invoices are generated and sent via email before the due date (typically 7-14 days before service renewal).
• Payment must be received on or before the invoice due date to avoid service interruption.
• Services are automatically provisioned after successful payment confirmation.

5.4 Late Payments & Suspension

• Accounts with overdue invoices may be suspended without further notice after the due date passes.
• Suspended services will be terminated and data may be permanently deleted if payment is not received within 14 days of suspension.
• Late payment fees of ₦500-₦2,000 (depending on service value) may be applied to overdue accounts.
• Reconnection fees may apply when reactivating suspended services.

5.5 Automatic Renewals

By enrolling in automatic renewal, you authorize NairaHost to automatically charge your selected payment method for service renewals. You may opt out of auto-renewal at any time through the client area.

5.6 Chargebacks & Payment Disputes

6. Refund Policy

Our refund policy is designed to be fair and transparent. Please review carefully:

6.1 Hosting Services Refund

• 7-Day Money-Back Guarantee: All hosting services (Shared Hosting, cPanel, DirectAdmin, Reseller, Managed, and VPS) include a 1 week (7 days) money-back guarantee.
• Refunds must be requested within 7 days of initial purchase by opening a support ticket.
• This guarantee applies only to first-time purchases, not renewals.
• Setup fees, domain registrations, SSL certificates, and add-ons are non-refundable.

6.2 Non-Refundable Services

The following are NOT eligible for refunds under any circumstances:

• Domain Registrations: Once a domain is registered with the registry, it cannot be refunded (industry-standard policy).
• Software Licenses: All software licenses are final sale and non-refundable once delivered.
• Custom Web Development: All web development services (Basic, Standard, Premium packages) are non-refundable once work begins.
• SSL Certificates: Non-refundable once issued or activated.
• Migration Services: Non-refundable once migration process begins.
• Renewals: Service renewals are non-refundable.

6.3 Refund Processing

• Approved refunds are processed within 7-10 business days.
• Refunds are issued to the original payment method where possible.
• Bank transfer refunds may take 7-14 business days to reflect in your account.
• Account credit refunds are processed immediately.

6.4 Refund Abuse & Fraud

NairaHost reserves the right to deny refund requests in cases of:

• Policy violations or Terms of Service breaches
• Repeated refund requests indicating abuse
• Fraudulent activity or bad faith requests
• Excessive resource usage or server abuse

7. Mandates and Authorisations

8. Acceptable Use Policy (AUP)

All Clients must use NairaHost services in a lawful, ethical, and responsible manner. The following activities are strictly PROHIBITED:

8.1 Illegal Activities

• Hosting, distributing, or linking to illegal content under Nigerian or international law
• Child sexual abuse material (CSAM) or exploitation content
• Terrorism, extremism, or hate speech content
• Human trafficking, illegal weapons, or drug trafficking content
• Illegal gambling or online Ponzi/pyramid schemes
• Fraudulent websites, phishing schemes, or scam operations
• Copyright infringement, software piracy, or distribution of stolen intellectual property

8.2 Malicious Activities

• Distributing malware, viruses, trojans, ransomware, or malicious code
• Hacking, penetration testing, or port scanning without authorization
• DDoS attacks or network disruption attempts
• Cryptomining or resource hijacking
• Exploiting security vulnerabilities in our infrastructure

8.3 Email & Communication Abuse

• Sending unsolicited bulk email (spam)
• Email harvesting or list scraping
• Phishing or spoofing email identities
• Operating mail servers for spam purposes

8.4 Resource Abuse

• Excessive CPU, RAM, disk I/O, or bandwidth usage beyond fair use limits
• Running resource-intensive applications on shared hosting (crypto mining, video encoding, etc.)
• Automated scripts causing server load or degradation
• Proxy servers or VPN services on shared hosting

8.5 Consequences of AUP Violations

Violation of the Acceptable Use Policy may result in:

• Immediate suspension or termination of services without refund
• Removal of offending content without notice
• Reporting to law enforcement authorities where legally required
• Permanent ban from NairaHost services
• Legal action and pursuit of damages where applicable

9. Resource Usage & Fair Use

While many of our hosting plans advertise "unlimited" resources, all services are subject to fair use policies:

9.1 Fair Use Guidelines

• Resources must be used for normal website hosting purposes appropriate to your plan level.
• Your usage should not negatively impact server performance or other clients' services.
• Accounts using excessive resources may be required to upgrade to a higher plan or VPS.

9.2 Shared Hosting Limitations

• CPU: Sustained high CPU usage (typically >25% over 90 seconds) may trigger restrictions
• RAM: Memory limits are enforced per account
• Disk I/O: Excessive read/write operations may be throttled
• Inodes: File count limits apply (typically 250,000-500,000 files)
• Concurrent Connections: Limited to prevent server overload

9.3 Bandwidth Fair Use

While bandwidth is "unlimited" on most plans, accounts using extraordinary amounts of bandwidth (typically >500GB/month on entry plans) may be reviewed and asked to upgrade.

10. Data, Backups & Customer Responsibilities

11. Service Level Agreement (SLA) & Uptime

11.1 Uptime Commitment

NairaHost strives to provide 99.9% uptime for all hosting services. This excludes:

• Scheduled maintenance windows (announced at least 24 hours in advance)
• Emergency maintenance for security or critical issues
• Downtime caused by factors beyond our control (force majeure)
• Client-side issues, misconfigurations, or resource abuse
• Third-party services, networks, or DNS providers

11.2 SLA Credits

If we fail to meet our 99.9% uptime commitment in a given month, eligible customers may request service credits:

• 99.0% - 99.9% uptime: 5% service credit
• 98.0% - 98.9% uptime: 10% service credit
• Below 98% uptime: 25% service credit

Credits must be requested within 7 days of the incident. Credits are issued as account balance, not cash refunds, and are capped at one month's service fee.

11.3 Support Response Times

• Regular Hosting: Average response within 2-6 hours
• Managed Hosting: Priority response within 30 minutes
• Emergency/Critical: Response within 5-15 minutes 24/7

12. Intellectual Property Rights

12.1 Your Content

• You retain full ownership and intellectual property rights to all Content you upload, create, or host on NairaHost services.
• You grant NairaHost a limited, non-exclusive, worldwide license to store, reproduce, display, and transmit your Content solely for the purpose of providing Services.
• You represent and warrant that you own or have the necessary rights to all Content and that such Content does not infringe third-party rights.

12.2 NairaHost Property

• NairaHost trademarks, logos, service marks, trade dress, website design, software, and proprietary content are owned by NairaHost and protected by Nigerian and international intellectual property laws.
• You may not use, copy, reproduce, modify, or distribute NairaHost intellectual property without express written permission.
• Screenshots of our control panels or interfaces are permitted for tutorials or reviews with proper attribution.

12.3 Copyright Infringement

NairaHost respects intellectual property rights. If you believe your copyright is being infringed, contact our legal team at legal@nairahost.com.ng with:

• Identification of the copyrighted work
• Location of the infringing material
• Your contact information and signature
• A statement of good faith belief

13. Limitation of Liability

14. Indemnification

15. Service Suspension & Termination

15.1 Suspension by NairaHost

NairaHost may immediately suspend your services without prior notice if:

• Payment is overdue or unsuccessful
• You violate these Terms or the Acceptable Use Policy
• Your account poses security risks or threatens our infrastructure
• We receive a court order, legal demand, or law enforcement request
• Your account is subject to abuse complaints or DMCA notices
• Emergency maintenance or security measures are required

15.2 Termination by NairaHost

NairaHost may terminate your services and delete your account if:

• Payment remains outstanding 14 days after suspension
• Serious or repeated policy violations occur
• Illegal activity is detected
• You attempt to circumvent security measures or exploit vulnerabilities

15.3 Termination by Customer

• You may cancel services at any time through the client area
• Cancellation does not entitle you to a prorated refund (except during the money-back guarantee period)
• Services remain active until the end of the paid billing period
• Download all data before cancellation; data will be deleted after termination

15.4 Effect of Termination

• Upon termination, your access to services will be revoked
• All data will be permanently deleted (typically within 14-30 days)
• Outstanding invoices remain due and payable
• Provisions that by their nature should survive (indemnification, liability limitations, etc.) will continue

16. Domain Registration Policies

16.1 Domain Ownership

• Upon successful registration and full payment, you own the domain name for the registered period
• Domains are registered in your name and contact information as the registrant
• You are responsible for maintaining accurate WHOIS contact information

16.2 Domain Transfers

• Domains can be transferred to another registrar after 60 days of registration (ICANN policy)
• You must unlock the domain and obtain an authorization/EPP code from your client area
• Ongoing disputes or debts may delay transfers until resolved

16.3 Domain Renewals

• Domains must be renewed before expiration to prevent loss of ownership
• Renewal reminders are sent via email 30, 14, and 7 days before expiration
• Expired domains enter a grace period (typically 0-30 days) where renewal is still possible at standard rates
• After the grace period, domains enter redemption (recovery fees of ₦20,000-₦50,000 apply)
• NairaHost is not responsible for expired domains or failed renewal notifications

16.4 Domain Disputes

Domain disputes are subject to ICANN's Uniform Domain Name Dispute Resolution Policy (UDRP). NairaHost will comply with valid UDRP decisions.

17. SSL Certificates & Third-Party Services

17.1 SSL Certificates

• Free Let's Encrypt SSL certificates are provided for all hosting plans
• Premium SSL certificates (OV, EV, Wildcard) are available for purchase
• SSL validation and issuance are handled by Certificate Authorities and subject to their requirements
• SSL certificates may require domain control validation or business verification

17.2 Third-Party Services

Certain services (SSL CAs, payment gateways, CDN providers, backup services) are provided by third parties. By using these services, you also agree to the third party's terms. NairaHost is not responsible for third-party service failures or policy changes.

18. Security & Account Protection

18.1 Security Measures

NairaHost implements industry-standard security measures including:

• Firewall protection and intrusion detection systems
• DDoS mitigation and traffic filtering
• Regular security audits and vulnerability scanning
• Encrypted data transmission (SSL/TLS)
• Secure data centers with physical access controls

18.2 Customer Security Responsibilities

You are responsible for:

• Keeping your software, CMS, plugins, and themes updated
• Using strong passwords and enabling 2FA
• Securing your FTP/SFTP and database access
• Installing security plugins and monitoring your website
• Not sharing login credentials
• Promptly addressing security vulnerabilities

18.3 Security Breaches

• In the event of a security breach affecting your data, we will notify you as required by law
• We reserve the right to suspend compromised accounts to protect our infrastructure
• Malware cleanup and security hardening services are available at additional cost

19. Force Majeure

20. Privacy & Data Protection

Your privacy is important to us. Our collection, use, storage, and protection of your personal information is governed by our separate Privacy Policy, which forms an integral part of these Terms.

20.1 Key Privacy Principles

• We collect only necessary personal information for providing services
• Your data is protected using industry-standard security measures
• We comply with the Nigeria Data Protection Regulation (NDPR)
• We do not sell or rent your personal information to third parties
• You have rights to access, correct, or delete your personal information

20.2 Data Processing

By using our services, you consent to:

• Collection and processing of personal information as described in our Privacy Policy
• Use of cookies and similar technologies for website functionality and analytics
• International data transfers where necessary for service provision
• Communication via email, SMS, or WhatsApp regarding your services

20.3 Law Enforcement & Legal Requests

NairaHost may disclose customer information in response to:

• Valid court orders or subpoenas
• Law enforcement requests with proper legal authority
• Investigations into illegal activities or policy violations
• Compliance with Nigerian laws and regulations

21. Dispute Resolution & Governing Law

21.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact NairaHost support to attempt to resolve the issue informally. Most concerns can be resolved through direct communication with our support team.

Contact: support@nairahost.com.ng or WhatsApp: +234 912 329 5887

21.2 Governing Law

These Terms and Conditions, and any disputes arising out of or related to these Terms or the Services, shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

21.3 Jurisdiction & Venue

You irrevocably agree that the courts of Lagos State, Nigeria, shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter or formation.

21.4 Waiver of Class Actions

You agree that any disputes will be resolved on an individual basis. You waive any right to participate in class-action lawsuits or class-wide arbitration against NairaHost.

22. Modifications to Terms

NairaHost reserves the right to modify, amend, or update these Terms and Conditions at any time. Changes will be effective upon:

• Posting the updated Terms on our website with a new "Last Updated" date
• Sending notice to registered customers via email (for material changes)

Your Acceptance of Changes:

• Your continued use of NairaHost services after changes are posted constitutes acceptance of the modified Terms
• If you do not agree to the modified Terms, you must discontinue use and cancel your services
• For material changes affecting your rights, we will provide at least 30 days' notice before the changes take effect

23. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the invalid provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

24. Complete Agreement

These Terms and Conditions, together with our Privacy Policy, Refund Policy, and any Service-Specific Terms, constitute the entire agreement between you and NairaHost regarding the use of our services and supersede all prior agreements, understandings, or representations, whether written or oral.

25. No Waiver

The failure of NairaHost to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of NairaHost.

26. Assignment

You may not assign, transfer, or delegate these Terms or your account to any third party without NairaHost's prior written consent. NairaHost may assign these Terms to any affiliate, successor, or acquirer without your consent.

27. Notices

All notices to NairaHost must be sent in writing to:

Notices to you will be sent to the email address associated with your account and shall be deemed delivered when sent.

28. Contact Information

If you have any questions, concerns, or feedback about these Terms and Conditions, please contact us: