Privacy Policy

Effective Date: September 2025

At Nairahost.com.ng (“Nairahost,” “we,” “our,” or “us”), your privacy is not just a legal requirement but a cornerstone of our values as a reliable and customer-first hosting company. This Privacy Policy explains in clear, comprehensive, and professional detail how we collect, process, store, and safeguard your data. It also informs you of your rights and the responsibilities we uphold to keep your information private and secure. By using our website, products, and services, you acknowledge that you have read, understood, and agreed to the terms outlined here.

1. Introduction

As a web hosting and domain services provider operating in Nigeria and serving a global audience, Nairahost recognizes the importance of trust in the digital economy. When you entrust us with your information — whether it is your email address for account creation, billing details for purchasing a plan, or technical logs that allow us to resolve server issues — you expect transparency and protection. This Privacy Policy was drafted to go beyond compliance and serve as a living document that builds confidence between Nairahost and its customers.

Our Privacy Policy will address in detail:

• The different categories of information we may collect from you
• The exact ways in which we process and utilize such information
• The safeguards and technological protections we put in place
• The rights you have under local and international data protection laws
• How you can reach us for questions, complaints, or clarifications

2. Information We Collect

The data we collect depends on how you interact with Nairahost. Some of it is information you voluntarily provide, while other categories are gathered automatically as you use our platforms.

2.1 Personal Information You Provide

When you sign up for our services, engage with our customer support, or purchase hosting products, we may request personal identifiers. These include:

• Account Information: Full name, email address, phone number, physical/billing address.
• Payment Details: We do not store sensitive financial information directly. Payment processing is managed securely via third-party providers such as Paystack, Flutterwave, or credit/debit card processors. We only store transaction references for accounting and verification purposes.
• Support Records: Conversations, support tickets, and communications exchanged with our support team.

2.2 Automatically Collected Information

Whenever you access our website or hosting control panel, our servers automatically record technical data. This ensures performance, analytics, and security monitoring. Such information may include:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages you visit, time spent on pages, and referring URLs
• Login attempts, error logs, and server events

2.3 Cookies and Similar Technologies

Cookies are small text files placed on your device to enhance browsing. At Nairahost, we use cookies to:

• Maintain your session when logged into the client area
• Store your preferences for language, currency, and display
• Track marketing campaigns and performance
• Detect and prevent fraudulent or unauthorized activities

You may disable cookies through your browser; however, doing so may limit certain features of our platform.

3. How We Use Your Information

We collect information for legitimate business purposes that ultimately benefit you as a customer. These include:

• Service Delivery: To set up, maintain, and improve your hosting services, domains, and email accounts.
• Billing and Payments: To process financial transactions securely and generate invoices or receipts.
• Customer Support: To diagnose technical problems, provide solutions, and respond to queries in a timely manner.
• Service Updates: To notify you of product enhancements, downtime, or changes to policies.
• Security: To monitor usage for signs of abuse, spam, hacking attempts, or fraud.
• Legal Compliance: To meet regulatory obligations under Nigerian and international law.

4. Data Sharing and Disclosure

We value confidentiality. However, there are circumstances where disclosure may occur:

• Trusted Vendors: Third-party companies that support our infrastructure, billing, or security. These providers are bound by confidentiality agreements.
• Legal Requirements: Courts, law enforcement, or regulatory bodies may compel disclosure under due process.
• Business Continuity: If Nairahost undergoes a merger, acquisition, or restructuring, your data may transfer to the new entity under the same privacy commitments.

5. Data Security

We apply a layered approach to data security. Our measures include:

• SSL certificates to encrypt communications between clients and our servers
• Firewalls and intrusion detection systems
• Data backups with redundancy and recovery protocols
• Strict access controls — only authorized personnel may access sensitive systems
• Regular vulnerability testing and patch management

While no system can guarantee absolute security, Nairahost continually updates its practices to minimize risks.

6. Data Retention Policy

We store your information only as long as needed. Specifically:

• Account information: retained until account closure, then archived for up to 5 years for compliance.
• Payment records: retained per financial and tax regulations.
• Support logs: retained for training and quality control purposes.

7. Your Rights

You are not powerless over your data. Under prevailing data protection principles, you have the right to:

• Request a copy of the data we hold about you
• Correct errors or outdated details
• Request erasure of your data (“right to be forgotten”)
• Restrict data processing in specific contexts
• Port your data to another provider
• Withdraw consent where previously given

8. International Data Transfers

Though we are a Nigerian company, our hosting infrastructure may involve servers located in other countries. We ensure such transfers are governed by industry-standard safeguards, such as contractual clauses and encryption.

9. Third-Party Links and Services

Our website may include links to other service providers. Once you click and leave our domain, we are not responsible for how those entities handle your data. We encourage careful review of their privacy notices.

10. Marketing, Advertising, and Communications

Occasionally, Nairahost may send you newsletters or promotions. We strictly adhere to an opt-in model, meaning you must give prior consent. You may unsubscribe at any time via the link provided in our emails or by contacting support.

11. Children’s Privacy

Nairahost services are designed for businesses and individuals above 18 years of age. We do not knowingly collect information from children. If you are a parent or guardian and suspect that your child has provided information, please notify us for prompt removal.

12. Updates to This Policy

This Privacy Policy may evolve to reflect regulatory changes, technological improvements, or company practices. We encourage you to check this page periodically. Major changes will be communicated via email or a notice on our homepage.

13. Contact Information

If you have any questions, feedback, or complaints regarding our Privacy Policy, please reach us through the following official channels:

• Email: support@nairahost.com.ng
• Phone/WhatsApp: +234 912 329 5887
• Support Ticket: Available via your client dashboard