Disclaimer | Nairahost Web Hosting Nigeria

Legal Policy

Legal Disclaimer

Comprehensive legal disclaimer, limitations of liability, and terms of use for Nairahost web hosting services, domain registration, and related services in Nigeria.

Last Updated: November 13, 2025

Important Legal Notice

Please read this disclaimer carefully before using any services provided by Nairahost. By accessing our website at nairahost.com.ng, purchasing our services, or using our hosting infrastructure, you acknowledge that you have read, understood, and agree to be bound by this disclaimer.

Acceptance of Terms

This disclaimer forms an integral part of our Terms of Service, Acceptable Use Policy, and Service Level Agreement. If you do not agree with any part of this disclaimer, you must immediately cease using our services and website.

The information and services provided by Nairahost ("we," "us," "our," "the Company") on nairahost.com.ng (the "Site" or "Website") and through our web hosting, domain registration, and related services are subject to the terms, conditions, and disclaimers set forth in this document. This disclaimer is designed to protect Nairahost, its directors, officers, employees, contractors, partners, agents, suppliers, and affiliates from liability while clearly communicating the scope and limitations of our services.

General Disclaimer of Liability

Limitations of liability for information and services provided by Nairahost

LIMITATION OF LIABILITY

THE INFORMATION PROVIDED BY NAIRAHOST ON NAIRAHOST.COM.NG AND OUR WEB HOSTING SERVICES IS FOR GENERAL INFORMATIONAL PURPOSES ONLY. ALL INFORMATION ON THE SITE AND OUR SERVICES IS PROVIDED IN GOOD FAITH, HOWEVER WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, ADEQUACY, VALIDITY, RELIABILITY, AVAILABILITY, OR COMPLETENESS OF ANY INFORMATION ON THE SITE OR OUR SERVICES.

UNDER NO CIRCUMSTANCE SHALL NAIRAHOST, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES HAVE ANY LIABILITY TO YOU FOR:

  • Any loss or damage of any kind incurred as a result of the use of the Site or our services
  • Any reliance placed by you on any information provided on the Site
  • Any errors, omissions, interruptions, deletion of files, defects, delays in operation or transmission
  • Any failure of performance, computer virus, communication line failure, or unauthorized access
  • Any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our services

YOUR USE OF THE SITE AND OUR SERVICES AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK. You assume full responsibility for all risks associated with using our services, including but not limited to data loss, security breaches, service interruptions, and financial losses.

"AS IS" and "AS AVAILABLE" Services

All services provided by Nairahost are offered on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind

No Warranties:

WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

  1. Implied Warranties of Merchantability: We do not warrant that our services are suitable for commercial purposes or that they will meet your business requirements
  2. Implied Warranties of Fitness for a Particular Purpose: We do not guarantee that our services will be fit for your specific intended use
  3. Implied Warranties of Non-Infringement: We do not warrant that your use of our services will not infringe the rights of third parties
  4. Warranties of Title: We do not warrant uninterrupted ownership or right to provide the services
  5. Warranties Arising from Course of Dealing or Usage of Trade: No warranties arise from our past dealings or industry practices
No Guarantee of Results:

We do not guarantee any specific outcomes from using our services, including but not limited to:

  • Website traffic or visitor numbers
  • Search engine rankings or SEO results
  • Business revenue or profitability
  • Customer conversion rates
  • Email deliverability rates
  • Loading speeds or performance metrics
  • Specific uptime percentages beyond SLA
  • Security against all possible threats
  • Compatibility with all software
  • Freedom from errors or bugs

Service Availability and Uptime Disclaimer

While we strive to provide 99.9% uptime, we do not guarantee uninterrupted or error-free service

Website hosting services may be subject to interruptions, delays, or unavailability due to various factors including maintenance, network issues, infrastructure failures, security incidents, user-caused issues, and force majeure events.

Maintenance and Updates
  • Scheduled server maintenance
  • Emergency security updates
  • Software upgrades
  • Hardware replacements
Network Issues
  • Internet backbone failures
  • DNS server outages
  • Routing problems
  • Bandwidth congestion
Security Incidents
  • DDoS attacks
  • Hacking attempts
  • Malware outbreaks
  • Security investigations
Service Level Agreement (SLA):

Our SLA uptime guarantee is separate from this disclaimer and provides specific remedies (service credits) for extended outages that violate our SLA terms. However, SLA credits are limited to account credits and do not include cash refunds, damages, or compensation for business losses.

Data Backup and Data Loss Disclaimer

Critical information about data backup responsibilities

CRITICAL: YOU ARE RESPONSIBLE FOR YOUR DATA

CUSTOMERS ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR MAINTAINING THEIR OWN BACKUP COPIES OF ALL DATA, FILES, DATABASES, EMAILS, AND WEBSITE CONTENT. WHILE WE PERFORM REGULAR SERVER BACKUPS FOR DISASTER RECOVERY PURPOSES, THESE BACKUPS ARE NOT GUARANTEED AND SHOULD NOT BE RELIED UPON AS YOUR PRIMARY BACKUP SOLUTION.

Backup Services Disclaimer:

Server backups performed by Nairahost:

  • Are provided as a courtesy service only and are not contractually guaranteed
  • Are intended for disaster recovery and emergency restoration, not routine data recovery
  • May not be complete, current, or restorable at any given time
  • May have gaps, corruption, or missing data
  • Are retained for a limited period only (typically 7-30 days depending on service plan)
  • May not include all types of data (e.g., email may not be backed up on some plans)
  • Are not guaranteed to be available for restoration upon request
Your Backup Responsibilities:

You MUST:

  • Maintain your own regular backups of all data using cPanel backup tools, third-party backup services, or manual downloads
  • Store backup copies in multiple locations (local computer, cloud storage, external drives)
  • Test your backups regularly to ensure they can be restored
  • Backup before making major changes to your website or configurations
  • Keep backups for as long as you need to retain that data
  • Assume full responsibility for any data loss regardless of cause

Security Disclaimer

While we implement industry-standard security measures, we cannot guarantee absolute security

Nairahost employs various security measures including firewall protection, DDoS mitigation, regular security updates, malware scanning, SSL/TLS encryption, and security monitoring. However, we cannot prevent all forms of security threats.

Despite our security efforts, we cannot prevent:

  • Zero-day exploits and newly discovered vulnerabilities
  • Sophisticated hacking attempts or advanced persistent threats
  • Social engineering attacks targeting our customers
  • Brute force attacks on weak passwords
  • Malware or backdoors installed through compromised scripts or plugins
  • Security breaches resulting from customer negligence
Important: We are not liable for security breaches, data theft, defacement, or other damages resulting from customer negligence, compromised login credentials, outdated software, or vulnerabilities in customer-installed applications. You assume all risk for the security of your data and applications.

Comprehensive Limitation of Liability

Maximum liability limitations for Nairahost services

MAXIMUM LIABILITY CAP

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE NIGERIAN LAW, IN NO EVENT SHALL NAIRAHOST, ITS DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

Types of Damages Excluded:

WE ARE NOT LIABLE FOR:

  • Indirect Damages: Consequential, incidental, special, exemplary, or punitive damages
  • Business Losses: Loss of profits, revenue, business opportunities, data, or goodwill
  • Service Interruptions: Damages from service outages, downtime, or unavailability
  • Data Loss: Loss, corruption, or theft of your data, files, databases, or content
  • Security Breaches: Hacking, unauthorized access, or security compromises
  • Third-Party Actions: Actions or omissions of third parties, customers, or other users
Maximum Liability Amount:

IF LIABILITY IS ESTABLISHED (DESPITE THE ABOVE EXCLUSIONS), OUR MAXIMUM AGGREGATE LIABILITY SHALL BE LIMITED TO:

The amount you paid to Nairahost in the 12 months immediately preceding the event giving rise to the liability claim, OR ₦50,000 (whichever is LESS).

Nigerian Law and Jurisdiction

Nairahost operates under Nigerian law and jurisdiction

Nairahost is a Nigerian company operating under Nigerian law. This disclaimer and all aspects of our services are governed by Nigerian law.

Applicable Nigerian Laws and Regulations:
  • Nigerian Communications Act 2003: Governs telecommunications and internet services
  • Cybercrimes (Prohibition, Prevention, Etc.) Act 2015: Addresses cybersecurity and online crimes
  • Nigeria Data Protection Regulation (NDPR) 2019: Governs personal data processing
  • Consumer Protection Act: Protects consumer rights in Nigeria
  • Central Bank of Nigeria (CBN) Regulations: Governs payment processing
  • Electronic Transactions Act: Governs digital contracts and e-commerce

ALL DISPUTES SHALL BE GOVERNED BY:

  • The laws of the Federal Republic of Nigeria
  • The exclusive jurisdiction of courts in Lagos State, Nigeria
  • Nigerian legal procedures and remedies

Domain Registration Disclaimer

Important limitations regarding domain name registration and management

Nairahost acts as a registrar and reseller for domain name registration services. We facilitate the registration of domain names through accredited registrars and registries, but we are not the ultimate authority over domain name availability, registration, renewal, or transfer.

Domain Registration Limitations:
  • Availability Not Guaranteed: Domain name availability is subject to real-time registry databases. A domain may become unavailable between the time you check and when you attempt to register it.
  • Registration Success Not Guaranteed: We cannot guarantee that a domain registration will be successful, even after payment is processed. Registry rejections, policy changes, or technical issues may prevent registration.
  • Domain Name Disputes: We are not responsible for domain name disputes, trademark conflicts, or legal challenges to your domain registration. You are solely responsible for ensuring your domain name does not infringe on third-party rights.
  • Registry Policies: Domain registration is subject to the policies of the relevant domain registry (e.g., ICANN, NIRA for .ng domains). These policies may change without notice and affect your domain.
  • Transfer and Renewal: Domain transfers and renewals are subject to registry policies, expiration dates, and transfer locks. We cannot guarantee successful transfers or renewals if registry requirements are not met.
Important: You are responsible for renewing your domain name before expiration. We are not liable for domain expiration, loss of domain ownership, or any consequences resulting from expired domains.

Technical Support Disclaimer

Limitations of our technical support services

Nairahost provides technical support to assist customers with hosting-related issues. However, our support services have limitations and do not cover all types of technical assistance.

What We Support:
  • Server and hosting infrastructure issues
  • cPanel, Plesk, and control panel assistance
  • Email configuration and troubleshooting
  • DNS and domain name server issues
  • SSL certificate installation
  • Basic WordPress and CMS setup
  • Server-side performance optimization
What We Don't Support:
  • Custom code development or debugging
  • Third-party plugin or theme issues
  • Website design or content creation
  • SEO optimization or marketing
  • E-commerce platform customization
  • Client-side JavaScript debugging
  • Website migration from non-standard systems

Support Response Times:

  • Support response times are estimates only and not guaranteed
  • Response times may vary based on ticket volume, complexity, and staff availability
  • We are not liable for delays in support responses or resolution times
  • Critical issues receive priority but are not guaranteed immediate resolution

VPN Services Disclaimer

Important limitations regarding VPN services

VPN Service Limitations

While our VPN services provide encryption and privacy features, we cannot guarantee complete anonymity, absolute security, or protection from all forms of surveillance or monitoring.

VPN Service Disclaimers:
  • No Logging Policy: While we maintain a no-logging policy, this is subject to legal requirements and law enforcement requests. We may be required to log or disclose information if legally compelled.
  • Jurisdiction and Legal Compliance: VPN usage must comply with local laws in your jurisdiction and the jurisdiction where our servers are located. We are not responsible for illegal activities conducted through our VPN service.
  • Speed and Performance: VPN speeds may vary based on server load, your internet connection, geographic location, and network conditions. We do not guarantee specific speeds or performance metrics.
  • Service Availability: VPN servers may experience downtime, maintenance, or be blocked by certain websites or services. We cannot guarantee uninterrupted VPN access.
  • Third-Party Services: Some VPN features may rely on third-party infrastructure or services. We are not liable for failures or issues with third-party components.
Prohibited Uses: You may not use our VPN service for illegal activities, copyright infringement, hacking, spamming, or any activity that violates our Acceptable Use Policy. Violations may result in immediate service termination without refund.

Third-Party Links and Services

Disclaimer regarding external links and third-party services

Our website may contain links to external websites, third-party services, software, tools, or resources that are not owned or controlled by Nairahost. We provide these links for convenience and informational purposes only.

Third-Party Disclaimer:

WE EXPRESSLY DISCLAIM ALL RESPONSIBILITY AND LIABILITY FOR:

  • The content, accuracy, or availability of third-party websites
  • The privacy practices or data collection of third-party services
  • The security, reliability, or performance of third-party software or tools
  • Any damages, losses, or issues arising from your use of third-party services
  • The terms of service, privacy policies, or business practices of third parties
  • Any transactions, agreements, or relationships between you and third parties

Recommendation: We strongly recommend that you review the terms of service, privacy policies, and security practices of any third-party service before using it. Your use of third-party services is at your own risk, and we are not responsible for any issues that may arise.

Affiliate Disclosure

Transparency regarding affiliate relationships and commissions

Nairahost may participate in affiliate marketing programs and may receive commissions or compensation when customers purchase products or services through affiliate links on our website or in our communications.

Affiliate Relationships:
  • Transparency: We are committed to transparency and will disclose affiliate relationships where applicable. However, not all third-party links may be affiliate links, and the presence of a link does not necessarily indicate an affiliate relationship.
  • No Influence on Reviews: Affiliate relationships do not influence our reviews, recommendations, or opinions about products or services. We provide honest assessments based on our experience and research.
  • Commission Structure: Affiliate commissions vary by program and product. Commissions do not affect the price you pay for products or services.
  • Your Choice: You are under no obligation to purchase through affiliate links. You can always purchase directly from the vendor if you prefer.

Questions About Affiliates? If you have questions about our affiliate relationships or want more information, please contact us at support@nairahost.com.ng.

Testimonials and Reviews Disclaimer

Limitations regarding customer testimonials and reviews

Testimonials, reviews, case studies, and customer success stories displayed on our website or in our marketing materials reflect the individual experiences of specific customers. These experiences may not be representative of all customers' experiences.

Testimonial Disclaimers:
  • Individual Results: Testimonials reflect individual results and experiences. Your results may vary based on your specific circumstances, website type, traffic volume, and usage patterns.
  • Not Guaranteed: Testimonials do not guarantee that you will achieve similar results. Past performance does not guarantee future results.
  • Verification: While we make reasonable efforts to verify testimonials, we cannot guarantee their accuracy or that they reflect current service levels.
  • Compensation: Some testimonials may be from customers who received compensation, discounts, or incentives. This does not affect the authenticity of their experiences.
  • Third-Party Reviews: Reviews on third-party platforms (e.g., Trustpilot, Google Reviews) are not controlled by Nairahost and may not reflect our current service quality or policies.
Important: We encourage you to make decisions based on your own research, needs, and circumstances rather than solely on testimonials or reviews.

Pricing and Payment Disclaimer

Important information about pricing, payments, and refunds

Pricing Disclaimers:
  • Price Changes: All prices are subject to change without notice. Prices displayed on our website may not reflect current pricing at the time of purchase. Final pricing is confirmed during checkout.
  • Promotional Pricing: Promotional prices, discounts, and special offers are valid for the specified period only and may not be combined with other offers. We reserve the right to modify or cancel promotions at any time.
  • Currency and Exchange Rates: Prices are displayed in Nigerian Naira (₦). For international payments, exchange rates may vary, and additional fees may apply from payment processors or banks.
  • Taxes and Fees: Prices may not include applicable taxes, government fees, domain registration fees, or third-party charges. You are responsible for all applicable taxes and fees.
  • Renewal Pricing: Initial promotional pricing may differ from renewal pricing. Renewal prices are typically higher than introductory prices and will be clearly displayed before renewal.
Payment and Refund Disclaimers:
  • Payment Processing: Payments are processed through third-party payment gateways. We are not responsible for payment processing delays, failures, or issues with payment processors.
  • Refund Policy: Refunds are subject to our Refund Policy, which may vary by service type. Not all services are eligible for refunds, and refund requests must meet specific criteria.
  • Chargebacks: Chargebacks or payment disputes may result in immediate service suspension or termination. We are not liable for consequences resulting from chargebacks.
  • Failed Payments: Failed payments, expired payment methods, or insufficient funds may result in service suspension or termination. We are not responsible for service interruptions due to payment issues.

Indemnification

Your agreement to indemnify and hold Nairahost harmless

INDEMNIFICATION AGREEMENT

BY USING NAIRAHOST SERVICES, YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS NAIRAHOST, ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, PARTNERS, AGENTS, SUPPLIERS, AND AFFILIATES FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS, DEBT, AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEY'S FEES) ARISING FROM:

  • Your use of or access to our services, website, or infrastructure
  • Your violation of any term of this disclaimer, our Terms of Service, or Acceptable Use Policy
  • Your violation of any third-party right, including without limitation any copyright, property, privacy, or other right
  • Any content, data, or materials you submit, post, transmit, or make available through our services
  • Your violation of any applicable law, regulation, or rule
  • Any claim that your use of our services caused damage to a third party
  • Any dispute between you and a third party regarding your use of our services

This indemnification obligation will survive the termination of your account and your use of our services. You agree to cooperate fully in the defense of any claim for which we seek indemnification. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will assist and cooperate with us in asserting any available defenses.

Changes to This Disclaimer

We reserve the right to modify this disclaimer at any time

Nairahost reserves the right to modify, update, or change this disclaimer at any time without prior notice. Changes to this disclaimer will be effective immediately upon posting on our website.

Your Responsibilities:
  • Regular Review: You are responsible for regularly reviewing this disclaimer to stay informed of any changes. Continued use of our services after changes are posted constitutes acceptance of the modified disclaimer.
  • Notification: While we may notify customers of significant changes via email, we are not obligated to do so. It is your responsibility to check this page periodically for updates.
  • Effective Date: The "Last Updated" date at the top of this page indicates when the disclaimer was last modified. This date may not reflect all minor changes or clarifications.
  • Disagreement: If you do not agree with any changes to this disclaimer, you must immediately stop using our services and may cancel your account in accordance with our Terms of Service.

Questions About Changes? If you have questions about changes to this disclaimer, please contact us at legal@nairahost.com.ng.

Severability

If any provision of this disclaimer is found to be unenforceable

If any provision of this disclaimer is found to be unenforceable, invalid, or illegal by a court of competent jurisdiction, that provision shall be severed from this disclaimer, and the remaining provisions shall remain in full force and effect.

Severability Clause:

The invalidity or unenforceability of any provision of this disclaimer shall not affect the validity or enforceability of any other provision. If any provision is found to be invalid or unenforceable, the parties agree to replace it with a valid and enforceable provision that most closely approximates the intent of the original provision.

Questions About This Disclaimer?

Contact our legal team for clarification on any disclaimer terms or provisions.

Contact Us Email Legal Department

Nairahost Legal Department
11 Brandon Street, Ikeja, Lagos, Nigeria
Email: legal@nairahost.com.ng

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